We’d hate to see you go, but if you’d like to cancel your Walmart Wellness Box subscription, you can do so at any time by following these steps: 

1. Log in to your account at wellnessbox.walmart.com.
2. Use the menu to select “Manage Subscriptions.”
3. Select “Cancel Subscription” beneath the subscription you’d like to cancel.

Your subscription will be cancelled immediately, and you will not be charged for future boxes.

Please note: Removing your payment method does not cancel your subscription. Similarly, if a payment is declined, your subscription will remain active until you complete the cancellation process through your account.

If you experience any issues cancelling your subscription, please contact our support team and we’ll be happy to assist.

We understand that it can be exciting to receive your Walmart Wellness Box, and you may notice that some subscribers receive their boxes before you do.

Our Wellness Boxes are charged and shipped in batches to help us accommodate the high volume of orders we receive each season. Because orders are processed and shipped in different batches, some subscribers may receive their boxes sooner or later than others.

Your box may also have a different delivery timeline depending on when your order is processed and the courier’s delivery schedule.

If your box has been shipped, you can track its progress using the tracking link provided in your shipping confirmation email. We appreciate your patience while your Wellness Box makes its way to you!

To make sure your future Walmart Wellness Boxes are sent to the correct address, you can update your shipping information through your account.

Follow these steps:

1. Log in to your Walmart Wellness Box account at wellnessbox.walmart.com.
2. Go to your Account or account settings.
3. Select “Addresses.”
4. Find the delivery address you would like to update and select “Edit.”
5. Enter your new shipping address and make sure all information is correct.
6. Select “Save” to confirm your changes.

Please make sure your address is updated before your next order is placed, as we’re unable to make changes to the shipping address once an order has been processed. Walmart’s Beauty Box terms specifically state that shipping addresses cannot be changed after checkout is completed. 

Unfortunately, once your order has been placed, we’re unable to change the delivery address from our side.

If you’ve entered the wrong address, please contact the courier directly as soon as possible. Their contact details can be found in your tracking link. Depending on the stage of delivery, they may be able to arrange delivery to the correct address or provide rerouting options.

We send multiple email reminders to subscribers before each order is placed, giving you an opportunity to review and update your delivery details. For this reason, we’re unfortunately unable to accept responsibility for delivery issues resulting from an address that was not updated before the order was processed.

We understand that this can be inconvenient and recommend contacting the courier as soon as possible for assistance.

If you’re missing an item from your Walmart Wellness Box, please contact our support team and let us know which item(s) were missing from your box.

We’ll review your order and do our best to investigate the issue and provide an appropriate solution.

We apologize for any inconvenience and appreciate your patience while we look into this for you.

For your security, we’re unable to update or access your payment information on your behalf, as this is sensitive information.

You can securely update your payment method through your Walmart Wellness Box account by following these steps:

1. Log in to your account at wellnessbox.walmart.com.
2. From your Account Dashboard, select “Edit Payment Method.”
3. You’ll receive a secure email from walmartwellnessbox@gems-sampling.com.
4. Follow the prompts in the email to update your card information and associated billing address.

Currently, our system accepts Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards with a valid expiration date.

If you experience any issues updating your payment information, please contact our support team and we’ll be happy to assist.

If your tracking shows that your shipping label has been created, this means your package is awaiting pickup from our warehouse. Your order has been prepared, but it has not yet been collected by the courier.

Our orders are shipped in batches. Once a shipment pallet is full, the courier will collect the orders from our warehouse, and they will then begin moving through the delivery network.

This process typically takes 7–12 business days. If your tracking has not updated after this timeframe, please contact our support team and we’ll be happy to look into your order and assist you further.

If you’re still within the 7–12 business day timeframe, there may be limited action we can take while your order is awaiting courier collection. We truly appreciate your patience while your Wellness Box makes its way to you.

If you have any other questions in the meantime, please feel free to reach out to our support team - we’re always happy to help!

We’re sorry your Wellness Box arrived damaged and apologize for any inconvenience this may have caused. While we do our best to ensure every box arrives safely, some factors during shipping and handling are outside of our control, and unfortunately, damage can occasionally occur.

If you’ve received a broken or damaged item, please contact our support team and include a clear photo of the damaged item(s). This will help us assess the issue and determine the best way to assist you.

We’ll do our best to review your request and resolve the issue as quickly as possible.

If your box was delivered to an incorrect address that is different from the address we had on file when your order was placed, please contact our support team.

When reaching out, please provide your order number and confirm the correct delivery address. We’ll review the details of your order and do our best to investigate the issue and provide an appropriate solution.

Please note: If you have moved to a new address and did not update your delivery details before your order was placed, we’re unfortunately unable to issue a replacement for the box. We send multiple reminders to subscribers prior to orders being processed, providing an opportunity to review and update your address.

We recommend keeping your delivery information up to date to help ensure your Wellness Box reaches you successfully.

We aim for delivery within 7–10 working days. However, depending on weather conditions and your location within the country, delivery times can sometimes be slightly delayed.

We appreciate your patience and if there's anything else we can assist you with, please don't hesitate to reach out to our customer support team.